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Creating systemwide transformation


The pressures to deliver better value, efficiency and outcomes are greater than ever. Now’s the time to build an entirely new culture of care. But it can’t happen overnight. It’s a process, that requires the collective effort of everyone in your organization. From executives, to physicians, to support staff. How do you engage each employee in an undertaking like that?


We’ve partnered with New Hanover Regional Medical Center to power a cultural transformation throughout the organization. The goal? Turn 7,000 employees into 7,000 passionate problem-solvers, so that continuous improvement becomes a shared everyday pursuit.


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Change at every level


Showing the potential of collaborative problem-solving one department at a time helped engage the entire staff. Empowered employees worked together to shave 10,000 steps from the daily workflow in the pharmacy, establish a new standard order set for cardiovascular care, and redesign the nursing unit’s entire care model.


A look at the numbers Operating margins


6%


4% 3%


Year 1 Year 3 Year 7


See the whole transformation story at vizientinc.com/culture


“It’s a transformation from top-down decision-making to a collaborative team-based approach.”


John Gizdic, President and CEO


So far, the changes achieved $165 million in savings. Improved outcomes. And decreasing staff turnover. Today, employees identify problems, own solutions, and keep improving how things get done. Because change has become a part of New Hanover Regional Medical Center’s culture, this is just the beginning.


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