experiences, business development and digital applications.

“Anyone who has interacted with the

healthcare industry is familiar with its faults,” Prophet’s observers cogently wrote. “Insur- ance plans full of jargon that no one under- stands, long wait times for appointments and procedures, bills that arrive in the mail months after a visit, lack of coordination be- tween physicians, insurers and pharmacies. Consumers want healthcare to be convenient, connected and tailored to their own needs. They want and expect seamless experiences and solutions that make their lives easier, not more complicated.”

Another study published in the June 2018

edition of the journal Health Affairs stated that in 2015, 92 percent of U.S. adults ages 35 and up had “received all of the high-priority, appropriate clinical preventive services rec- ommended for them.”

No surprise then when and why clinical

and professional associations, including the American Medical Association, American Hospital Association, and others, wisely call for an accessible, integrated, mobile health- care system. Ultimately, patients seek to be escorted through their entire experience that begins with the “medical home” concept promoted at the recent AHRMM conference in Chicago by Jimmy Chung, M.D., Associate Vice Presi- dent, Perioperative Services, Providence St. Joseph Health, whereby caregivers help the patient “warm up” and coach for admis- sion. This is followed by admission as an inpatient, then pre-op planning, surgery, recovery, post-op planning and then post- discharge coaching and follow-through, all of which feed into the continuum of care and population health. (Editor’s Note: Be sure to read next month’s story exploring “Strategic Sourcing for the Care Continuum,” Novem- ber 2018 HPN.) Such decisions may be made and imple-

mented by clinicians and administrators, but another group is left to fulfill and sustain them. Supply Chain may be chief among those key supporters.

Product procurement

What are some of the key products and tech- nologies that can engage patients, encourage them to participate in the care they receive and make them appreciate the caregiver and facility enough to rate them highly for reimbursement? The options include apps and software, equipment and to some de- gree, furniture.

“The use of technology — electronic tab- lets (e.g., iPad), electronic health records, remote monitoring applications and digital/ wireless connectivity — are foundational for delivering seamless care to our patients regardless of where they are,” said Vance

Moore, President, Busi- ness Integration, Mercy. “Through continuous monitoring and engaging with the patient on-going we are able to reduce epi- sodic care, unnecessary interventions and improve outcomes; thereby improv-

Vance Moore

ing quality of life and helping the patient and their caregivers by delivering proactive care as opposed to reactive treatment that is resulting in a 98 percent patient satisfac- tion rate.”

Mercy operates a telehealth-driven and infused enterprise called “Mercy Virtual” that electronically “touches” patients as customers within and outside of the organi- zation’s four walls.

Electronic tablets allow for real-time face- to-face interaction between the care provider and the patient, for the prover to lay eyes on the patient and provide a physical assess- ment, Moore told Healthcare Purchasing News. Electronic health records provide the patient history, health trends, care pathway and the ability to track all patient interactions so that any provider can pick up the care seamlessly from anywhere. Remote monitoring is criti- cal as the ability to monitor and analyze the data from the patient to allow for early detec-

tion, intervention and improved outcomes, Moore indicated. Lisa Romano, RN, Chief Nursing Officer, CipherHealth, agrees that information tech- nology access makes a difference in engaging patients and helping their journey through the care continuum more pleasant. The list includes CipherHealth’s app for rounding, outreach and recording; a variety of equipment, such as iPads, Android de- vices, kiosk hardware, which can be boxes that encase iPads; stand-up furniture to hold the kiosks, television sets for display education, whiteboards in the patient rooms and sophisticated over-bed tray tables either on wheels or wall-extended swing arms, according to Romano. Before joining Cipher- Health, Romano spent 19 years as a nurse and hospital administrator at Lehigh Valley Hospital and Health Network in Allentown, PA, where she was responsible for all patient flow and transfer center operations as well as numerous quality and patient satisfaction initiatives. She brings more than 25 years of clinical practice, healthcare IT strategy and healthcare operations experience to her current role.

Software would require Supply Chain partnering with IT, Romano noted. “IT would manage the integrations and C-suite decision, but Supply Chain may be the influ-

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Visit Page 48 • HEALTHCARE PURCHASING NEWS • October 2018 47

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