2015 SCM DEPARTMENT OF THE YEAR
it took several months to fi nally arrive where we are today.” Currently, Riverside’s Supply Chain team
pays invoices in an average of 10 days and are negotiating discounts based on the results.
IT hits the spots Dabbs emphasizes that information technol- ogy serves as “the backbone for nearly every- thing we now experience in supply chain.” Even in the face of such priorities as electronic health records and ICD-10 conversions, how- ever, supply chain is gaining traction. “This has been a major push here for years,
and we are actually getting more attention from IT than ever before,” Dabbs revealed. “Aside from the IT VAT, we have routine status calls between IT leadership and our Sourcing Specialists to ensure that we are keeping them in the loop with any potential overlap of our service contracts that may step on the toes of projects they are currently working on. As one would imagine, there is potential for multiple vendors to provide similar coverage. We are in a much better place with our IT friends, and frankly, have put ourselves at the table right beside them and have earned their respect. Also, the level of staff we are bringing on here in SCM makes it easier to work with IT as we have more technological intellectual property.” Among Supply Chain’s IT innovations in- cludes an accessible and informative website on Riverside’s intranet that provides rapid access to supply chain components and help- ful links. “We also have the functionality to provide instant reporting on topics, such standing POs, contracts and stock catalogs for the various asset locations,” he added. Meanwhile, department-specifi c reports are maintained on Riverside’s Manager Portal, which is accessible only to those who have clearance, according to Ann Tyler, CRMP, Manager, Supply Chain Information Systems. “Both portals serve as a resource for our customers to quickly fi nd the information they need without having to search it out in multiple locations,” she said. This portal also contains reporting from Finance, HR, Payroll and Benefi ts. In the Manager’s Portal, customers with
access authority can plug into Supply Chain’s business intelligence portal from Infor (Lawson) to run relevant reports for budgeting and item selection. “Access to these reports is limited to only those personnel who have been assigned as cost center directors,” Tyler said. “This ensures that each manager is seeing only data that pertains to their areas.” Through their IT system, Supply Chain con-
tinues to roll out “Web requisition templates” that enable customers simply to enter a quan- tity to order a commonly used item. “Most of our health system departments prefer to have
pre-defi ned ordering templates to simplify their ordering process,” Tyler indicated. “In the future, we would like to see reports within Infor Requisition Center that help manage and update these templates based on prod- uct utilization within each department.” All service contracts and corresponding POs are managed electronically. Admittedly, Supply Chain struggles with
the large number of “freeform/freetext” items in the Surgical Services and Life Long
Health areas, according to Tyler, but they’ve assembled a team to make improvements and issue performance scorecards that are used to work with Infor and GHX. “Our IT Analyst group has customized the purchase order screen to prevent the purchase of freeform items from our main distributor for all but a limited few buyers,” Tyler noted. “We utilize the GHX NuVia product to help us to identify high-usage freeform items that See SCM DEPT. OF THE YEAR on page 16
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www.hpnonline.com • HEALTHCARE PURCHASING NEWS • August 2015 15
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